Log In Help
Q: I can’t log in, or my username or password doesn’t work! Help!
A: User names and passwords are case sensitive. Also, close out of all other browsers you may have open and then try to log back in. This should do the trick. If you tried both steps and you still cannot log in, click here to email our Event Services Department and we will get back to you as soon as possible.
Payment Information
Q:Where is the Credit Card or Method of Payment Form?
A:In your Exhibitor Services Manual, in the section titled: Official Contractor…you will see the form called Method of Payment. Complete that form and fax or email it back to us.
Q:What credit cards do you accept?
A:We graciously accept Visa and Mastercard.
Q:Can I mail you a check?
A:Anytime!…but if you are mailing it to pay for your show order, please complete that section of the Method of Payment form to let us know that is how you are paying.
Q:Can I do a wire transfer?
A:Yes! Please call our Event Services Department at 407.292.6162 to obtain the routing and account numbers. Also, please be aware that we charge a $50.00 fee for this service.
Orders
Q:Can I just order over the phone?
A:We understand the Exhibitor Service Manual has a lot of pages and may look overwhelming to you, and we are here to help! You cannot place your order over the phone, but you are welcome to email or call us for help. We can tell you which forms to complete based on your needs. We kindly ask that you then complete the appropriate forms and fax or email them to our office.
Q:I sent you my order. How do I know you received it? Now what?
A:As soon as we process your order and charge your credit card, (or receive another form of payment) we will email you an invoice showing exactly what you order and the total paid. In most cases within 24 hours. If it has been more than 72 hours (excluding weekends) and you have not heard from us, or received an email, please call our Event Services Department.
Q:I’ve been out sick/on maternity leave/on vacation/abducted by aliens, or all of the above, and I just realized today/tomorrow is the deadline to receive the discount!
A:If you were on maternity leave, or vacation, Congratulations! If you were sick or abducted by aliens, we are very sorry to hear about that and hope all is well now. As for the discount deadline, if it is today, send us your order even if it’s after our normal business hours. We will come in tomorrow and see when it arrived and charge you accordingly. If the deadline is tomorrow, you have even more time to fax or email it in!
Q:How do I order electrical services?
A:We’re sorry, but we do not provide electrical services. See the section at the back of your Exhibitor Service Manual titled: Ancillary Services. In this section you will find the electrical order form which you will need to send to the company/location provided.
Q:Can I have a receipt for the electrical services I ordered?
A:Absolutely! But you will have to call the company that provides those services, which is located on your electrical order form. AGS does not provide electrical services.
Q:Can I place my order now and pay for it when I get to the show?
A:No. As with most vendors, we require payment in full when your order is placed. If we receive an order without payment, we are unable to process it.
Shipping
Q:What happens if my shipment is late getting to the warehouse?
A:Shipments received after the advance receiving deadline will be assessed an off-target fee and cannot be guaranteed for advanced delivery to show site. Separate fees may apply for delivery of off-target freight.
Q:The show closes today, but can my carrier pick up tomorrow?
A:No. Check the Shipping and Material Handling section of your Exhibitor Service Manual for the Forced Freight details (see next question to find out the definition of Forced Freight). There will be a specific time at the end of your show’s move out where if your carrier does not check-in or show-up at the dock by that set time for the consigned freight, your feight will be forced.
Q:What is Forced Freight?
A: A “force” occurs when a carrier does not check-in or show-up at the dock for the consigned freight. We want to make sure each exhibitor gets their first choice of a carrier and therefore no freight is forced until we must move it to complete the contracted move-out agreement between show management, the convention center and AGS Expo Services.
Q:What happens if my freight is forced?
A:In the event that your freight is forced by AGS, please contact our Event Services Department during regular business hours Monday through Friday from 8:00 am – 5:00 pm at 407.292.6162 to obtain tracking and destination information.
Q:Do I have to use the Official Show Carrier?
A:The official show carrier is on-site as a convenience to exhibitors and to service show management and is by no means the only choice available. Exhibitors are welcome to use either the official carrier or an Exhibitor Appointed Carrier. Rates may be negotiated in advance by calling the official show carrier.
Q: I’m not using the Official Show Carrier…
A:If freight is consigned to a service carrier other than the official show carrier, that carrier must check-in with the loading dock by the time specified above. Show management, AGS Expo Services and the official show carrier cannot be responsible for checking with all designated carriers. If you have chosen a carrier other than the official show carrier, we require that someone from your company remain with the shipment until it is picked-up. Many times, a reminder phone call to your carrier will ensure the official time window is adhered to and your freight is picked up successfully.
Q:I am shipping from Europe/Asia/South America/Canada/The Moon to the United States…can I just ship it directly to you?
A:Sorry, but no. You will have to acquire a customs broker if you would like to ship anything into the United States. Some companies that provide those services are UPS and FedEx, but you are welcome to use whomever you choose.
Q:What exactly does a customs broker do?
A:Basically, the customs broker is licensed by the Department of Treasury and provides the ‘clearing’ of goods through customs barriers. This involves the preparation of required documents, the calculation (and usually the payment) on behalf of the client of taxes, duties and exises, and facilitating communication between the importer/exporter and governmental authorities. Customs brokers normally arrange the transhipment, or local delivery, of cleared merchandise through relationships with trucking companies and others. Hope that helps!
Furnishings
Q:What comes with my booth?
A:Typically nothing but it really depends on the show. Your Exhibitor Service Manual will give you the details for your particular show. It is under the section titled: Official Show Information and on that page under “Booth Equipment”…look about halfway down the page.
Q:Do I need carpet?
A:Maybe. Yes, if the exhibit hall is not carpeted. No, if the exhibit hall is not carpeted. You can find that out by checking your Exhibitor Service Manual, under the section titled: Official Show Information. If you have determined you do need to order carpet, the order form is in your Exhibitor Service Manual under the section titled: Standard Furnishings. It’s the first page of that section.
Labor
Q:Do I need to order labor to set-up my exhibit?
A:All exhibitors are required to follow local union jurisdictions as published in the Exhibitor Service Manual. In most cities, exhibitors are allowed to set-up their own displays without assistance provided that:
- All work is performed only by full-time employees of the exhibiting company
- The booth is 10 x 20 or smaller
- Booth installation requires no more than two people working one hour or less each
- No power tools are used, included battery operated tools
Consult the Official Contractor section of your Exhibitor Service Manual for detailed information about union jurisdictions affecting your show.
